FAQ

YES! Watch your fur baby’s grand reveal! 🎥
Every Toopaw order gets a VIP unboxing video on:
• TikTok: @ToopawCustom
• Instagram: @Toopaw
• YouTube: @Toopaw

Follow us to peek behind the velvet curtain – your custom treasure deserves a spotlight!

Unbox bonus magic with every order! ✨
• S-Size: 1 mystery ball (Keychain or Fridge magnet)
• M-Size: 3 lucky balls (Fridge magnet or Complex Keychain )
• L-Size: 5 limited-edition balls (Each one was over five dollars or more!)

Each item adds its size-specific surprises.More random bonus drops could multiply your treasures – double the delight awaits! ✨🎁

Check individual product details and visuals. Standard items are crafted for single-pet focus to ensure portrait perfection.

"L-Size Exclusive": Up to 2 pets (favorable price：+$29.99 )

Preview & Perfect Guarantee ✨
Our studio artists hand-paint your custom oil portrait over 3-7 days, then email a "hand-painted portrait preview" for your approval. Need tweaks? Unlimited free edits. Still not in love? 100% refund! Your satisfaction fuels every brushstroke!

From floppy-eared bunnies to chatty parrots, scaly reptiles to shelled explorers – our artists magically transform photos of “any" pet into custom art. Feathers, fur, fins, or scales – every unique texture gets royal treatment. Even your hedgehog’s quills or turtle’s smile can shine!

At Toopaw, we partner with Europe’s oldest pigment ateliers to source "Rembrandt Master’s Oil" and "Winsor & Newton Artists’ Oil" – the same paints used by Louvre conservators and Turner Prize winners.

Our Mini Art frames feature:
- Frame: Chosen for its 99.8% UV-blocking capacity to protect oil pigments from degradation
- Finish: Water-based metallic coatings (Green certified), available in gold/silver
- Eco-Upgrades:
18% ocean-recycled resin content → 30% by 2026
$1 per frame donated to Ocean Cleanup

Every handcrafted order is created just for you, with processing in the sequence received. Production typically takes 7 days, followed by 7-day global shipping. Your bespoke treasure arrives in 14 days total！

✨ Delivery Perks:
Worldwide Shipping
Orders over $79 save $6 on express fees.

We don't accept returns due to the bespoke nature of our products, we triple-ensure your confidence:
1️⃣Unlimited Refinement: Modify every whisker until perfect – we only frame when you say ‘Paw-fect!’. Disapprove pre-shipment? Full refund, no questions.
2️⃣Packing Proof: we will send a Packing video on social media documenting your artwork’s flawless condition pre-shipment.
3️⃣Zero-Damage Promise: Broken upon arrival? New creation dispatched in 72hrs with premium shipping.

Your trust is our canvas – we paint it with transparency and care.

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